Thank you for visiting our Technical Support page. For
your convenience many of our most frequently asked questions
(FAQ) have been addressed below. However, if your question
was not addressed in our FAQ, please contact
us so we can ensure your e-mail gets routed to the appropriate customer support specialist.
Please review the topics below to resolve your issues:
Coupon Printing Problems
What if my coupon would not print?
If the Coupon Activator Plug-in was downloaded, but you
were unable to print your coupon check the following:
Is the printer turned on? Often the simplest
explanation can identify the problem. Turn your printer
on and try printing the coupon again by clicking on the
original coupon link.
Is there sufficient paper in the paper tray? Double check your paper supply and try printing the coupon
again by clicking on the original coupon link.
Is the printer properly connected to your computer? Often the simplest explaination is a faulty connection.
Check the cable connection between your computer and your
printer. Try printing the coupon again by clicking on
the original coupon link.
Are the status lights on the printer indicating problems? Often, if your printer is experiencing problems, a red
light will be lit up or blinking on its control panel.
Please refer to your printer owner's manual. After following
the directions, try printing the coupon again by clicking
on the original coupon link.
Do you have the Coupon Activator Plug-in properly
installed? If you are not certain, please see the
"Coupon Activator Plug-in Questions"
section of this page.
Is there another way to print
coupons without downloading your Plug-in?
No, the Coupon Activator Plug-in is necessary to ensure the
secure printing of coupons. However, it takes less than 2
minutes to download with a 56K connection, will complete installation
automatically and has been engineered to run seamlessly with
Windows and Mac OS X operating systems. Plus, once installed,
it will enable you to print future coupons without the need
for additional downloads.
What is a plug-in?
Plug-ins are software programs that extend the capabilities
of your browser and other applications. For example, some
plug-ins give you the ability to play audio samples, view
video movies, view PDF documents or print secure coupons
from your personal computer.
Is the plug-in safe to install
on my computer?
Yes! The Coupon Activator Plug-in has been engineered to
run seamlessly with any Windows computer and Mac computers
running Mac OS X.
Most plug-ins are developed by third party companies and
are designed to extend the capabilities of the original
software application. Apple's QuickTime, Real Media's RealPlayer,
and Adobe's Acrobat PDF Reader are all examples of third
party software plug-ins. You may have noted that your browser
states that it might be "dangerous" to accept
the download. This "warning" is simply identifying
that this plug-in was not developed by the original software
developer.
When you download or run programs from the Internet, you
want to know that the program comes from a known, reliable
source. That's why, after you click the "accept"
or "yes" button to download a program from the
Internet to your computer, your browser uses authenticating
technology to verify the identity of the program. Authenticating
technology verifies that the program has a valid certificate.
This feature eliminates the chance of someone misrepresenting
a program that is intended to be malicious or intentionally
harmful.
What about my privacy?
We value your privacy and the Printer Plug-in is safe and
secure. To learn more about our privacy policy please read
our Privacy Statement, which is accessible from the promotion's
registration page(s).
Does the plug-in work with
my computer's operating system?
The Printer Plug-in has been engineered to run seamlessly
with any Windows computer and Mac computers running Mac
OS X.
What if I got an unexpected
error message stating that downloading did not complete?
Please try downloading the plug-in again by re-entering
the site from which you were trying to print coupons.
What if my browser doesn't
allow me to download plug-ins?
One of the following may be occurring:
You are on a networked computer that does not allow
plug-in downloads. Check with your network administrator.
Your security settings are too high. If you are using
Internet Explorer, at the top of your browser, please
go to "Tools", then "Internet Options",
then "Security". Your settings should be at
"Medium" or lower. If you are using IE 6.0,
your privacy settings also need to be "Medium"
or lower.
If you are using Netscape Navigator, your software installation
option may be disabled. At the top of your browser, go
to the "Edit", then click on the "+"
next to "Advanced" and click on the "Software
Installation" sub-menu. Make sure there is a check
mark next to "Enable software installation"
option.
What if my computer/browser
keeps saying I pressed "NO" when I pressed "YES" while attempting
to download the Coupon Activator Plug-in?
One of the following may be occurring:
Your security settings are too high. If you are using
Internet Explorer, at the top of your browser, please
go to "Tools", then "Internet Options", then "Security".
Your settings should be at "Medium" or lower. If you are
using IE 6.0, your privacy settings also need to be "Medium"
or lower.
You are on a networked computer that does not allow
plug-in downloads or you do not have administrative rights
on your computer. Check with your network administrator.
If you are using Netscape Navigator, your software installation
option may be disabled. At the top of your browser, go
to the "Edit", then click on the "+" next to "Advanced"
and click on the "Software Installation" sub-menu. Make
sure there is a check mark next to "Enable software installation"
option.
My store will not accept Internet
coupons, what should I do?
If you tried to use a coupon at a store and it was NOT accepted
we'd like to know. Please contact us and provide
the following information:
A description of the coupon (including brand, specific
product, product size and coupon value).
Store information (store name, address, city/state, zip code/country).
Do your online and e-mail
promotions support Mac OS?
All of our promotions are available to Mac OS users. Printable
coupons require Mac OS X.Click here to learn more about
Mac OS X.
Why am I getting server error
messages?
Most server error messages encountered are the result of
a temporary situation. However, if the message you encountered
persists, we'd like to hear from you. Please contact technical
support and provide as much detail as possible such as:
Where the problem was encountered (ie., while downloading
the Coupon Activator Plug-in, while printing a coupon,
during sweepstakes registration, etc.)
How did you access that area (ie., a banner ad, link
within a site, etc.)
If acting on a coupon promotion, what coupon information
appeared on the screen.
If acting on a coupon promotion, do you already have
the Coupon Activator Plug-in installed.
Registration and Privacy Why am I required to register
for various promotions?
Registration for various promotions (such as sweepstakes,
free samples, printable coupons, special offers, promotional
e-mail, etc.) may sometimes be necessary for the following
reasons:
Registration lets us know that you are both eligible
and voluntarily participating in the promotion.
Registration helps ensure that certain promotions such
as limited free samples, one-time only entry for sweepstakes,
and one-per-customer coupons can be limited per
user or household.
In promotions such as sweepstakes, additional
information is required to meet certain legal requirements
and to notify the winners.
Free sample promotions normally require additional address
information for delivery of the requested samples.
Why am I required to complete
a survey for various promotions?
Surveys enable us to collect information that you are willing
to share with us, which helps us better understand our
customers' needs and your personal preferences. Your feedback
may help shape future product development and marketing
efforts. It also helps us personalize the types of offers
and/or future communication you receive from us to match
your individual interests.
How can I control what types
of e-mail I receive?
Some promotion programs offer the opportunity to sign up
or "opt in" to receive e-mails which may contain sweepstakes,
free samples, printable coupons, special offers,
product information and more. If you do not wish to receive
e-mail, be certain that each check box is deselected when
you complete the corresponding sign-up or entry forms for
various promotions. See "About E-mail Options"
below to learn how to manage the frequency and types of
e-mail you receive. See "How to Unsubscribe" to
learn how to be removed from an e-mail marketing list.
About E-mail Options
In some cases you may be able to control the frequency
in which you receive certain e-mails or "opt out" of specific
e-mails by updating your e-mail options. You will find
a link to your "e-mail options" at the bottom
of the e-mail when this feature is available.
How to Unsubscribe
If for any reason you believe you have received
e-mail in error or wish to no longer receive e-mail from
us, simply follow the directions located at the bottom
of that e-mail to unsubscribe. You will be removed from
our internal e-mail marketing list.
What about my privacy?
We value your privacy. To learn more about our privacy policy
please read our Privacy Statement, which is accessible from
the promotion's registration page(s).
What are "cookies"?
"Cookies" are small files saved to your computer
by your browser. They enable us to recognise your computer
without requiring you to login. By recognising your computer
we are able to deliver personalized content based on the
information and preferences you previously provided voluntarily.
Your browser enables you to fully control "cookies".
Please refer to your browser's Help feature to learn more
about "cookies". Many browsers offer the ability
to accept or decline a cookie on a case-by-case basis. Please
note that if "cookies" are turned off within your
browser, you may not be able to benefit from all of the
features associated with some of our promotions.
"Pass-It-On", "Tell-a-Friend", and other
similar programs offer a great way to let your friends know
about various promotions such as sweepstakes,
free samples, printable coupons, special offers, and e-mail
newsletters, etc. After you register for a promotion and if
you "Pass-It-On" or "Tell-a-Friend", your
friend(s) will receive a special one-time e-mail inviting
them to participate in that promotion with a personalized
greeting that you provide. The e-mail address(es) that you
provide for your friend(s) will not be added to any permanent
mailing list unless they choose to sign up for future communications
after receiving your one-time message.
We design, build and execute marketing programs that enable our clients to build strong and profitable relationships with their customers through all interaction channels.
Our focus is on delivering accountable and measurable ROI, leveraging a central customer intelligence to target, recruit and retain through the most effective multi-channel action plans.
We build and orchestrate all marketing and advertising components of a multi-channel, client centric interaction: interactive marketing & advertising, direct marketing & advertising and e-CRM.
If your question was not addressed in our FAQ, please Contact Us so we can ensure your e-mail gets routed to the appropriate customer support specialist.
